As the name suggests, AeroMexico is a Mexican airline and the country’s flag carrier. If you have traveled with this airline before, you must be aware of its top-notch services and easy-to-understand policy and rules. In this article, you will find information related to AeroMexico refunds. Sometimes, customers have to cancel their flights due to inevitable reasons, while on other occasions, the airline cancels flights due to some technical faults or unavoidable circumstances. To know the process to refund Aeromexico flight ticket and their refund policy, you should review the article below.
AeroMexico Refund policy
Before submitting a refund request, knowing the airline’s refund policy is essential. Customers are eligible for a refund only as per the AeroMexico refund policy. To learn about the refund policy of the airline, go through the points mentioned below.
- Refunds are credited after deducting the cancellation fee, which depends on the fare type and route.
- AeroMexico issues a refund to the passenger who made the payment or the one who initiated the refund process.
- Customers cannot cancel their flights later than 2 hours before the flight departs.
- AeroMexico issues refunds to customers who have to cancel their flight due to health issues or the death of a family member.
- If the airline cancels a flight because of any reason and fails to assign you another flight, you are entitled to a refund.
- The airline credits the refund in the original form of payment in 7 to 10 days.
Processes to request a refund from AeroMexico
After learning the AeroMexico refund policy, you should also know the process to request a refund. Customers request refunds either online or offline. Both processes are discussed below. Kindly read them precisely to know them better.
The online process to request an AeroMexico refund
- Let's begin with the most used method to request refunds, i.e., online. It is convenient and easy to understand. To submit your refund request online, you have to follow the given process.
- Open AeroMexico’s official website through the link https://aeromexico.com/.
- Click the ‘Your Trip’ tab on the top and enter your last name and booking reference in the drop-down window.
- Your respective flight details will appear. Select the ‘cancel’ option and proceed with the further process.
- Click the ‘Refund’ button or option, and a form will open.
- Fill out the displayed form correctly and submit it.
- Your refund request will be submitted. You shall get a confirmation on your email ID.
The offline process to get AeroMexico refund
This method involves calling customer service. You only have to call the official number, 1 (800) 237-6639, to get refund from Aeromexico. You might hear an IVR menu after making the call. Choose an appropriate IVR option. A representative will soon connect with you on the call. Inform them of your concern, and they shall submit a refund request on your behalf. AeroMexico will send you a confirmation and a link to track your refund status.
How long does the AeroMexico refund take?
After you submit your refund request, it might take around 7 to 10 business days to get your refund. You can keep track of your refund through the link in the confirmation email.
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